Anastasia Kachanova

1. Community
2. Feedback - Ticketing System (Support)
3. Embeddable Zendesk ticketing forms

+1

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• Anastasia Kachanova
• Created April 20, 2022 11:53
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add first name shortcut in chat

+1   We also would like to have placeholder for Agent First name, not full names

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• Anastasia Kachanova
• Edited April 15, 2022 10:53
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Change default country pre-fix for callbacks in web widget

We would like this as well

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• Anastasia Kachanova
• Created April 06, 2022 08:41
• 3 votes

1. Community
2. Zendesk Suite Q&A
3. We want to enable "Request a Callback" feature even when no agents are Online

+1 we are interested as well

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• Anastasia Kachanova
• Created April 01, 2022 14:42
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

+1

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• Anastasia Kachanova
• Created March 30, 2022 15:00
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

+1

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• Anastasia Kachanova
• Created March 30, 2022 14:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Product feedback: manage user profile settings in Zendesk Support/Agent Workspace

Hi Brett, Happy to hear that new Customer Profile page will be live soon :) Our situation is that we offer Customer Service support for Online Gambling sites (B2C). Often we do have projects with 1...

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• Anastasia Kachanova
• Created March 09, 2022 17:28
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. banned words list

+1 from me. My company is also interested in profanity filter.  We need to be able to warn customers about inappropriate behavior; chat message shouldn't be submitted if it's triggered as profanity...

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• Anastasia Kachanova
• Created February 23, 2022 11:29
• 6 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Requiring a ticket attachment if a particular dropdown option is selected

Hi guys, Maybe anyone is familiar, if it's possible to use dynamic content in the below part (error message shown to end-user if there is no attachment selected) : var attachmentErrorNotification =...

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• Anastasia Kachanova
• Created February 17, 2022 17:21
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feedback: Zendesk & YouTube Integration Needed

Hi,   My company is interested in this integration as well. We prefer to use Zendesk and not 3rd party app for this kind of integration. In my opinion, to have this channel is a must.   Regards, An...

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• Anastasia Kachanova
• Created January 28, 2022 15:15
• 4 votes