Anastasia Kachanova

1. Community
2. Feedback - Ticketing System (Support)
3. TikTok Integration

+1   we would like to see this integration available

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• Anastasia Kachanova
• Edited January 26, 2022 15:33
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversations in Zendesk Explore

Hi, Just to add on my side: average first response time on side conversations (from the department to which this side conversation was escalated -> meaning that side conversation is not updated by...

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• Anastasia Kachanova
• Created December 08, 2021 15:44
• 3 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Zendesk spellcheck

+1

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• Anastasia Kachanova
• Created November 05, 2021 11:04
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Set filters on Scheduled Dashboards

+1    This should be a must in Explore.  We need to have a possibility to filter data. At least to have data filters + time filters for exact period of time /time range. We need to share our KPIs  ...

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• Anastasia Kachanova
• Created October 05, 2021 17:15
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add formatting (rich text editor) to dynamic content

+1

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• Anastasia Kachanova
• Created September 28, 2021 14:32
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversations in Zendesk Explore

+1  in our case we need to report on Average First Response time on Side Conversations. 

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• Anastasia Kachanova
• Created September 13, 2021 14:30
• 8 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Ability to Report on Tag changes in the 'Support: Ticket Updates' data set.

+1 Would be great to know how we can measure time between two tags in the ticket.   

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• Anastasia Kachanova
• Created September 13, 2021 13:34
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

+1

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• Anastasia Kachanova
• Created August 09, 2021 13:56
• 1 vote

1. Support
2. ...
3. Ticket management
4. Multibrand known issues

Hi, Zopim channel branding - Tickets created through Zopim are not currently aware of Zendesk brand. Again, we intend to correct that in the future. Tested today and seems that this was fixed. C...

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• Anastasia Kachanova
• Created July 26, 2021 12:34
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. dynamic pre-chat greeting

Hi! I will definitely agree with Charlie. Our company offers support to English, German, Russian, Spanish speakers. We need option to customize pre-chat, offline greeting and department label messa...

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• Anastasia Kachanova
• Created June 17, 2021 13:45
• 2 votes