Anastasia Kachanova
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Total activity1111
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Last activity
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Member since
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Activity overview
Latest activity by Anastasia Kachanova-
Anastasia Kachanova commented,
+1 to Tobias's comment. Admins need to be able to edit/disable everything that one agent can create, as usually they're not aware about full set up logic and adding of one action to the macro can m...
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Anastasia Kachanova commented,
any updates on this topic? when we actually will be available to see granular historical reporting on agent availability and performance in Live Channels??
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Anastasia Kachanova commented,
+ 1 to add this feature to the current UI
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Anastasia Kachanova commented,
+1
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Anastasia Kachanova commented,
+1
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Anastasia Kachanova commented,
+1 Zendesk Admins should have access to all dashboards (by default).
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Anastasia Kachanova commented,
+1 Admin need see everything. Ideally admin should be the one who is giving permissions to access the view (even if this view is only for 1 person). We cannot create group for each agent who nee...
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Anastasia Kachanova commented,
Agree with Amie, we would love to see this functionality added to the Admin UI, as not all our team members are technical or supposed to work with API's.
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Anastasia Kachanova commented,
Agree with other comments above. We are managing several zendesk instances, not one so in our case manual migration of all custom dashboards will be complicated. To be able to plan this migration o...
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Anastasia Kachanova commented,
@Zendesk this is vital feature for us. We need to be able to keep track on who changed what in Macros.