Anastasia Kachanova
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Total activity1144
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes879
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Comments
Votes on activity by Anastasia Kachanova-
+1 in our case we need to report on Average First Response time on Side Conversations.
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Agree with other comments above. We are managing several zendesk instances, not one so in our case manual migration of all custom dashboards will be complicated. To be able to plan this migration o...
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+1 for dark mode
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@Zendesk please provide us with updates on this matter.
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+1 from me. My company is also interested in profanity filter. We need to be able to warn customers about inappropriate behavior; chat message shouldn't be submitted if it's triggered as profanity...
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any updates on this topic? when we actually will be available to see granular historical reporting on agent availability and performance in Live Channels??
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+1 for Direct Messaging
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Karen Hynes i'm sorry but your "explanations" on the situation are unprofessional and ridiculous. You were promising us last year that this future will be implemented in Q1,Q2,Q3, Q4 Can you imagi...
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+ 1 We have agents cheating the system like this. To have visibility of WHO has ended the call is vital for any call center. We need to have clear visibility whether call was ended by customer or ...
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+1 to Tobias's comment. Admins need to be able to edit/disable everything that one agent can create, as usually they're not aware about full set up logic and adding of one action to the macro can m...