Anastasia Kachanova
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Total activity893
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes675
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Subscriptions129
Posts
Recent activity by Anastasia Kachanova-
Product feedback: adjustment on date format
Hi, Currently ZD is set to use, days of the week - as a word, when it is a recent message (< 7 days ago). We would like to have it always showing the exact date in format that shows day,month,year...
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Product feedback: search by email not showing exact result
Hi, We noticed that when we search by email in Zendesk - system often shows us more than 1 option as search result: During tests we see that if we perform search by "mail:test@test.com" - system s...
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Product feedback: reamed values to be pre-selected and saved for usage across all reports
Hi, When we need to use "Renamed set" in Explore in some of our reports it's not possible to pre-select values and to use these pre-selected values across many reports in the same dataset, like thi...
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Product feedback: agent form conditions - ticket field required on dedicated ticket status requires too many user clicks
Hi, Recently we needed to implement changes for tickets handling in our ZD instances and to make certain ticket fields required on specific ticket statuses. After implementing this change I have se...
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Product feedback: tables in side conversations
Hi, Currently there is no table as Text formatting option in Zendesk Side Conversations and our team would love to see it added. In our use case we need to do a lot of escalations to different leg...
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Drag & Drop attachments from Zendesk to other systems
Hi, In my company we are dealing with end-users who is uploading/sending their documents to our Zendesk instance. We have legal obligations to send these documents to other internal/3rd party syste...
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Product Feedback: add more values to "Type" ticket field
Hello Guys, Hope you are doing well. In our efforts to increasing customer experience and feedback tracking we would like to add “Feedback” under the "Type" of interactions. Currently I see that we...
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Product feedback: access to suspended tickets
PlannedHi guys, In our setup we use private groups with very limited access to handle GDPR sensitive cases from our clients. In order to use this private group properly and in order to make sure that rest...
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Product feedback: Creating new ticket from Caller user profile
Hi guys, We noticed confusing behavior: Open Caller User Profile in Zendesk (profile should contain only Phone Number as customer contact details) From Caller User Profile go to "+ New Ticket" ...
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Product Feedback: allow team managers to create/edit triggers in chat
Hi everyone, We use chat triggers on a daily basis to inform customers about longer waiting times on queue or important updates/ ongoing issues. Currently in chat settings there is no option to all...