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河野 友見's Avatar

河野 友見

Joined Oct 16, 2021

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Last activity Oct 22, 2021

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Latest activity by 河野 友見

河野 友見 commented,

Community comment Feedback - Ticketing system (Support)

@... Still not working... but thank you!

View comment · Posted Aug 06, 2021 · 河野 友見

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河野 友見 commented,

Community comment Feedback - Ticketing system (Support)

Does anyone know if there's any work-around on this now?

View comment · Posted Jul 27, 2021 · 河野 友見

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河野 友見 commented,

Community comment Feedback - Ticketing system (Support)

@... Thank you for your advice. The tips seems work in the older version, not the newer version. I tried "additional_collaborators" instead of "email_ccs", however still doesn't work the way I expect, I get "HTTP/1.1 401 Unauthorized" error on HTTP Target test... : https://support.zendesk.com/hc/en-us/community/posts/216284948/comments/1500000049901

View comment · Posted Jul 26, 2021 · 河野 友見

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河野 友見 commented,

Community comment Feedback - Ticketing system (Support)

@... Thank you for your information! Unfortunately I couldn't find Dynamic Content menu under the Admin > Manage . We use Support Team edition maybe that's why?

View comment · Posted Jul 14, 2021 · 河野 友見

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河野 友見 created a post,

Post Feedback - Ticketing system (Support)

We have several Email templates to handle user support and plan to migrate Email to Zendesk Support. Each templates have proper TO/CC address already, so I expected similar feature in Macro but Macro doesn't allow me to set up cc address. Being able to set end-users as CC automatically would help us a lot.

I appreciate if you can consider this feature request since believe many companies are using Email template for support operation.

Posted Jul 14, 2021 · 河野 友見

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