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Michael Beattie
Joined Oct 22, 2021
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Last activity Feb 20, 2025
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Latest activity by Michael Beattie
Michael Beattie commented,
CommentTicket editor, assignee, and requestor
Hi Zendesk customer center, is it possible to have (as Alex M asked) both:
- agents being able to amend the subject lines of tickets
- the amended subject lines being visible to the customer
Our use case is that we need to edit the subject lines of tickets that start as voicemail requests but where we solve by email. Donors need to see the relevant SL, rather than the default SL of their own phone number. Any help you can provide would be appreciated.
View comment · Posted Feb 19, 2025 · Michael Beattie
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