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Stephanie L.

Joined Sep 06, 2022

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Last activity Jan 25, 2023

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Stephanie L. commented,

CommentWorkflow best practices and recipes

Hi Rohan Gupta

Can you clarify the custom status mentioned in one of your earlier replies?

For the moment, to accomplish a similar behaviour if agent should not be routed a message when they are on calls. A custom status can be created turning the agent just online for calls or messaging separately.

Does this mean that a custom status can be created that allows messaging tickets to be assigned only when an agent is not on a call (or vice versa)? 

View comment · Edited Jan 25, 2023 · Stephanie L.

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