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Stephanie L.
Joined Sep 06, 2022
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Last activity Jan 25, 2023
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Latest activity by Stephanie L.
Stephanie L. commented,
CommentWorkflow best practices and recipes
Hi Rohan Gupta,
Can you clarify the custom status mentioned in one of your earlier replies?
For the moment, to accomplish a similar behaviour if agent should not be routed a message when they are on calls. A custom status can be created turning the agent just online for calls or messaging separately.
Does this mean that a custom status can be created that allows messaging tickets to be assigned only when an agent is not on a call (or vice versa)?
View comment · Edited Jan 25, 2023 · Stephanie L.
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