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Zach Brak's Avatar

Zach Brak

Joined Jun 03, 2024

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Last activity Jun 03, 2024

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Latest activity by Zach Brak

Zach Brak commented,

CommentCustom data

Ashwin Raju Heya! I was hoping to get your thoughts on using custom objects to emulate some of ServiceNow functionality.

 

For example in service now, you have devices tied to users, and those can be referenced and marked within the ticket.

What I'm trying to achieve:
- Load all of my devices for my users as custom objects (similar to demo video)
- When a user opens a ticket - have their device (or multiple devices) visible within the agent workspace.

My ideal situation would be adding custom object context to the agent workspace. Imagine a list similar to the customer context, where a list of select fields from the custom object is displayed here.


Was hoping you might have ideas or suggestions on how to display as much stateful custom object information on the agent layout as possible. 

 

Specifically - would look to have specific important fields directly on the layout without having to navigate away:
- Remote access connection link

- device name

- device serial

- device model

 

 

Any help you can give is much appreciated, and thank you for your work in developing this product.

View comment · Posted Jun 03, 2024 · Zach Brak

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