Al Hafiz

Including it here as well for Zendesk Support. Looking to get support in terms of an ivr messaging we can send to callers when they're waiting 5/10/20 mins in call queue rather than just music throughout. Is there any development on this?

Hi Pulkit, 

Thank you for this.

I will close this case here.

Hi Pulkit,

The header code:

 

 

    {{#link 'help_center'}}
     
    {{/link}}
 

    
  https://you.co" target="_blank">Back to you.co
  
 

Hi Pulkit,

Thanks for this.

So I'm unsure how to do so - https://youmy.zendesk.com/theming/editor/8eed4880-0f1b-4b10-9831-6c54603fffd8/assets/360000015831.png

I don't think there's anything missing from the URL.

Hope you can assist.

Hi Pulkit, sure!

This is the header code: https://youmy.zendesk.com/theming/editor/8eed4880-0f1b-4b10-9831-6c54603fffd8/templates/header.hbs

Currently, the help centre is active already. What i hope to see is similar to the image below of that toggle language.

Hope you can help!

Hi Pulkit,

This is great!

Unfortunately, I don't have knowledge on such codes. Would this be something i should let my product designers do or can I input it on my end? Are you able to code that I can copy paste it to?

I'm also looking to do it at the header instead of the footer. Let me know if this works too.

Hope to hear from you soon.

Hello Pulkit,

I've done the following already and have been able to create dual language macros. I'm just not sure how to toggle it from the user end's perspective.

Hope you can help.

Hi Pulkit,

These are the current URLs that are missing the category icons:

https://youmy.zendesk.com/hc/en-my

https://youmy.zendesk.com/hc/ms-my

It is supposed to reflect like this: https://support.you.co/hc/en-us

For your kind assistance.

Hello, I would like to check, after inserting the icons, when Help Centre is activated, it is not showing still.

Am I missing a step?

Hello, I would like to check, after doing up all the macros in dual languages, and doing for all the categories, sections and articles, how do I create the toggle navapp function to do the switch? Something like the image attached.

Currently, I have to manually enter 2 different URLs to get the different language FAQs.