Ashandra DeWalt

Hello Beto,

The Agent's response was not helpful towards a satisfactory resolution. If there is additional information you can provide that may help understanding how to get the macro to function as expected that would be great. Or add the item for consideration to development.

Thank you!

I have a trigger set to assign new tickets to a default group for triage.

When an agent uses the macro take it to manually assign a single ticket, I want the group to update to that agent's default group (not the triage group which they are also a member of) - it is not working as expected.

@... How are requests evaluated and customers updated on acceptance?