Ashandra DeWalt

Total activity

15
Last activity

July 05, 2022 13:21
Member since

October 22, 2021 12:23
Following

0 users
Followed by

0 users
Votes

8
Subscriptions

4

Activity overview

Latest activity by Ashandra DeWalt

Ashandra DeWalt commented, July 05, 2022 13:17
Hello Beto, The Agent's response was not helpful towards a satisfactory resolution. If there is additional information you can provide that may help understanding how to get the macro to function a...
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- Ashandra DeWalt
- Created July 05, 2022 13:17
- 0 votes
Ashandra DeWalt created a post, July 02, 2022 13:52
Agent Default Group reassignment
1. Community
2. Feedback - Admin Center
I have a trigger set to assign new tickets to a default group for triage. When an agent uses the macro take it to manually assign a single ticket, I want the group to update to that agent's default...
- Ashandra DeWalt
- Edited July 02, 2022 13:53
- 2 followers
- 3 comments
- 0 votes
Ashandra DeWalt commented, September 20, 2021 16:02
@... How are requests evaluated and customers updated on acceptance?
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- Ashandra DeWalt
- Created September 20, 2021 16:02
- 0 votes

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