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Trent Whalan's Avatar

Trent Whalan

Joined Oct 05, 2023

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Last activity Jan 21, 2025

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Latest activity by Trent Whalan

Trent Whalan commented,

CommentTicket management

Could the category total count be updated to represent a distinct count of tickets?

 

We have some views within a category that contain the same ticket(s).

- These tickets are currently counted in each view within the category which provides an incorrect total of tickets within the category.

 

In the example below, Esclated and Expiring tickets are also included in the Open & Pending tickets so the correct total should be 10 but has counted these tickets for each view provided an incorrect total of 15.

 

View comment · Posted Nov 05, 2024 · Trent Whalan

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Trent Whalan commented,

CommentAdditional ticket channels

Can the Knowledge section be moved to within the reply/note section along with the formatting text, emoji, attachment & link options?

- Replacing the previous app that was available.

 

 

It would be helpful if we could lookup articles within the reply/note that we are working on without changing the context panel open.

 

I prefer having the Apps section open in the Context Panel so I can review linked tickets, jiras and time worked etc.

 

It's a very clunky experience needing to switch apps in the context panel to look up an article that could previously be done within the reply/note section itself.

View comment · Posted Sep 04, 2024 · Trent Whalan

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