Shane Edwards -
-
Total activity4
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions1
Activity overview
Latest activity by Shane Edwards --
Shane Edwards - commented,
Certainly! Some of our support team members had prior experience with HelpScout. It is much more 'light weight' and doesn't have an embedded phone system, so there were some definite trade-offs, ...
-
Shane Edwards - commented,
I just migrated back off of Zendesk last week and this is one of the key reasons. Vote with your feet, a +1 here won't get you anywhere.
-
Shane Edwards - commented,
They already have the ability to refresh the view (it happens when you sort the columns or click the home icon), they just didn't set up an efficient triggering system. The way to do this is to ha...