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Daniel Hamrick
Joined Jan 21, 2022
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Last activity Oct 04, 2023
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Latest activity by Daniel Hamrick
Daniel Hamrick commented,
I would love to be able to do this, pulling pictures for training would be invaluable
View comment · Posted Oct 04, 2023 · Daniel Hamrick
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Daniel Hamrick commented,
I have been using the link to open the ticket and review the finer details however, going thru several hundred and clicking each ticket to review is time consuming.
is there a easier way to open all the tickets on the report and scroll thru them, like page by page of each ticket.
View comment · Posted Oct 04, 2023 · Daniel Hamrick
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Daniel Hamrick commented,
I could certainly use this, question though, I see mention of the API for constantly changing data, I have a customer ticket field that needs updating with new customers when we get them, is that something I can do with the API and what is API anyways????
thank you
View comment · Posted Jul 21, 2023 · Daniel Hamrick
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Daniel Hamrick commented,
Thank you Will, much appreciated!!
View comment · Posted Apr 24, 2023 · Daniel Hamrick
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Daniel Hamrick commented,
This extension is currently working as of today
https://chrome.google.com/webstore/detail/zendesk-refresher/kbnadckimgmhcchlnoddmihobfmloocp
View comment · Posted Apr 24, 2023 · Daniel Hamrick
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Daniel Hamrick commented,
ITS BEEN LONG ENOUGH!!!!!!!!!!!!!!!!!!!!!! FIX IT!!!!!!!!!!!!!!!!
View comment · Posted Feb 23, 2023 · Daniel Hamrick
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Daniel Hamrick commented,
Update!!! I figured it out by activating child tickets. Thank you Dane
View comment · Edited Feb 02, 2022 · Daniel Hamrick
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Daniel Hamrick commented,
Hi Dane, and thank you for the suggestion, looks like I cannot select a group or all agents within the side convo address. I tried typing in "all agents" and both group names but nothing comes up. you are correct, we do add in that groups external e-mail address. see below.
View comment · Edited Feb 02, 2022 · Daniel Hamrick
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Daniel Hamrick created a post,
I have recently added another department as a separate group in zendesk with a separate e-mail. we often make requests to that department from with our group and visa versa, we used side convo previously but now it wont create a new ticket in their group, its like it doesnt even go anywhere aside from showing in their outlook inbox. how can we make our workflow between groups easier,
Posted Feb 01, 2022 · Daniel Hamrick
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Daniel Hamrick commented,
Hi,
I have recently added another department (group) to zendesk and we often send requests back and forth between departments, were you able to find a solution that works for you?
View comment · Posted Feb 01, 2022 · Daniel Hamrick
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