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Daniel Hamrick

Joined Jan 21, 2022

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Last activity Oct 04, 2023

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ACTIVITY OVERVIEW

Latest activity by Daniel Hamrick

Daniel Hamrick commented,

Community comment Feedback - Reporting and analytics (Explore)

I would love to be able to do this, pulling pictures for training would be invaluable 

View comment · Posted Oct 04, 2023 · Daniel Hamrick

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Daniel Hamrick commented,

Community comment Q&A - Reporting and analytics

I have been using the link to open the ticket and review the finer details however, going thru several hundred and clicking each ticket to review is time consuming.

is there a easier way to open all the tickets on the report and scroll thru them, like page by page of each ticket. 

 

View comment · Posted Oct 04, 2023 · Daniel Hamrick

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Daniel Hamrick commented,

Community comment Feedback - Ticketing system (Support)

I could certainly use this, question though, I see mention of the API for constantly changing data, I have a customer ticket field that needs updating with new customers when we get them, is that something I can do with the API and what is API anyways???? 

thank you

View comment · Posted Jul 21, 2023 · Daniel Hamrick

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Daniel Hamrick commented,

Community comment Feedback - Ticketing system (Support)

Thank you Will, much appreciated!! 

View comment · Posted Apr 24, 2023 · Daniel Hamrick

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Daniel Hamrick commented,

Community comment Feedback - Ticketing system (Support)

View comment · Posted Apr 24, 2023 · Daniel Hamrick

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Daniel Hamrick commented,

Community comment Feedback - Ticketing system (Support)

ITS BEEN LONG ENOUGH!!!!!!!!!!!!!!!!!!!!!! FIX IT!!!!!!!!!!!!!!!!

View comment · Posted Feb 23, 2023 · Daniel Hamrick

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Daniel Hamrick commented,

Community comment Q&A - Tickets and email

Update!!! I figured it out by activating child tickets. Thank you Dane

 

View comment · Edited Feb 02, 2022 · Daniel Hamrick

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Daniel Hamrick commented,

Community comment Q&A - Tickets and email

Hi Dane, and thank you for the suggestion, looks like I cannot select a group or all agents within the side convo address. I tried typing in "all agents" and both group names but nothing comes up.  you are correct, we do add in that groups external e-mail address. see below. 

View comment · Edited Feb 02, 2022 · Daniel Hamrick

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Daniel Hamrick created a post,

Post Q&A - Tickets and email

I have recently added another department as a separate group in zendesk with a separate e-mail. we often make requests to that department from with our group and visa versa, we used side convo previously but now it wont create a new ticket in their group, its like it doesnt even go anywhere aside from showing in their outlook inbox.  how can we make our workflow between groups easier, 

Posted Feb 01, 2022 · Daniel Hamrick

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Daniel Hamrick commented,

Community comment Feedback - Ticketing system (Support)

Hi, 

I have recently added another department (group) to zendesk and we often send requests back and forth between departments, were you able to find a solution that works for you? 

 

View comment · Posted Feb 01, 2022 · Daniel Hamrick

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