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Shaun Siemon's Avatar

Shaun Siemon

Joined Oct 21, 2021

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Last activity Oct 27, 2021

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Latest activity by Shaun Siemon

Shaun Siemon commented,

CommentWorkflow best practices and recipes

Hello there! Is there any functionality in Messenger or through routing that would allow for options selected during the flow to be mapped to custom ticket fields?

Having them re-enter that as part of the info capture prior to the Transfer to an Agent step somewhat defeats the earlier selection point's purpose.

If we have an end-user select our point of sale as what they are reaching out to support for, it would be incredibly efficient to be able to map that to a routing rule based on that selection.

View comment · Posted Oct 16, 2021 · Shaun Siemon

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