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Mike Jones

Joined Apr 06, 2022

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Last activity Jun 09, 2023

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Latest activity by Mike Jones

Mike Jones commented,

CommentBusiness rules

Does anyone know how "greater than" works in the context of setting a trigger condition using the Status field? If i set it as Status Greater than On-Hold will it work for both the Solved and Closed statuses?

View comment · Posted Dec 07, 2022 · Mike Jones

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Mike Jones commented,

CommentSetting up Zendesk Chat

Thanks Gab,

I just want to confirm that the solution you provided for adding tags to the chat is the same thing as what's described in this article "Adding skill tags to visitors". 

I want to be able to route chats to different departments and the routing setting seems to only route based on a tag that's assigned to the vistior and not a tag that's assigned to the chat. 

Will adding the tag to the chat, using the solution you provided, work with the skills routing shown here?

View comment · Posted Apr 23, 2022 · Mike Jones

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Mike Jones commented,

CommentSetting up Zendesk Chat

The article liked for the Javascript API has this note:   

Note: This guide applies only to the Chat widget from Chat-only accounts, not from Chat+Support accounts.

How do we add skill tags to visitors for Chat+Support accounts? 

 

View comment · Posted Apr 06, 2022 · Mike Jones

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