Stuart Straub
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Total activity48
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes18
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Subscriptions24
Activity overview
Latest activity by Stuart Straub-
Stuart Straub commented,
There are quite a few times where our agents need to send large files for business transactions. Being able to send files larger than 50mb using Zendesk would be incredibly helpful.
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Stuart Straub commented,
Has there been any more information about this functionality. Not getting alerts when a chat has been transferred is causing quite a few issues.
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Stuart Straub created a post,
New Team Members Page - Number of Licenses Available
CompletedCan the number of seats being used vs the number of seats available be displayed at the top of the agent list on the new Team Members page? This has become the easiest way to figure out how many se...
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Stuart Straub commented,
We recently rolled out the Agent Workspace and we've been having this issue a lot since then. My agents insist that Zendesk isn't being accessed anywhere else. Are there any other solutions for thi...
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Stuart Straub commented,
Giving this another bump a year later as all the solutions presented still don't address this issue. (Also some of the solutions no longer work since Zendesk has had multiple updates since they wer...
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Stuart Straub created a post,
Ability to "Time Out" CSAT Surveys
We have customers who contact us multiple times through different channels. Whenever we solve out these tickets, a customer is sent a CSAT survey. I've attempted to set up automations to change fi...