Zendesk PhotoSì

ok, thank you
but I don't understand the reason of the issue.

at what point should zendesk call the api to retrieve the token?
here?

let identity = Identity.createJwt(token: myToken)

why we don't receive any call to our api? (we checked the logs)

I see.
So, without an Enterprise plan, it is not possible to hide zendesk logo.
Do you confirm?

Thank you.

Hi, we have the same problem, ex: in zs_activity_view_article, 

zendesk.support.guide.ArticleVotingView

is private so we can't override the layout. 

Hi, is it possible to hide zendesk logo in My Tickets list?

I am trying to use jwt authentication for zendesk support on my iOS app:

Zendesk.initialize(appId: "<#appId#>",

               clientId: "<#clientId#>",

               zendeskUrl: "<#zendeskUrl#>")

Support.initialize(withZendesk: Zendesk.instance)

// Set an identity for authentication.

let identity = Identity.createJwt(token: myToken)

Zendesk.instance?.setIdentity(identity)

But Identity.createJwt return me an invalid token: if I put it in https://jwt.io/, I don't have 'name' in response payload.

When I call my API with curl, the token is correct.
So, can the problem is with Identity.createJwt ?
Shouldn't Identity.createJwt return the same token as the api?

Hi, probably I've got the same problem.
When you call Identity.createJwt(), do you get a valid token?

SDK iOS, Mobile app
It would be useful if it were possible to let the user choose whether to start a conversation via chat or ticket, as happens on the web.

• Start conversation via chat or ticket

iOS SDK Mobile App:

When I tap on "Start a conversation" or on Icon in navBar, is it possible to let the user choose whether to use the chat or open a ticket?