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Spyros Spyrou

Joined Aug 31, 2023

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Last activity Jul 02, 2024

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ACTIVITY OVERVIEW

Latest activity by Spyros Spyrou

Spyros Spyrou commented,

Community comment Feedback - Chat and Messaging (Chat)

We are experiencing the same issue. 

 

The same customers may have multiple queries and requires separate tickets for each one for us to track and resolve. This continuous to be a major roadblock for the implementation of Messaging. 

View comment · Posted Jul 02, 2024 · Spyros Spyrou

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Spyros Spyrou commented,

CommentConfiguring the Chat widget

Fantastic! thank you very much...

View comment · Posted Sep 13, 2023 · Spyros Spyrou

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Spyros Spyrou commented,

Community comment Feedback - Chat and Messaging (Chat)

I've moved our organisation away from Messaging for this reason back to Live Chat. 

This is extremely disappointing and frustrating and will definitely be taken into consideration for next year's planning. 

View comment · Posted Sep 13, 2023 · Spyros Spyrou

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Spyros Spyrou commented,

CommentConfiguring the Chat widget

Hello 

I don't seem to have the option to enable the Department under the Pre-chat form. 

 

Any ideas?

View comment · Posted Sep 12, 2023 · Spyros Spyrou

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Spyros Spyrou commented,

Community comment Feedback - Chat and Messaging (Chat)

Is this feature out in production yet?

If not, how can a user restart the bot so it takes them through the series of questions we have configured?

View comment · Posted Aug 31, 2023 · Spyros Spyrou

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