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Zahra

Joined Mar 21, 2022

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Last activity Apr 27, 2022

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Latest activity by Zahra

Zahra commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi,

I've changed to the new agent interface and its great, so much easier to use. However, I have lost the ability to see the visitors that are currently on our website via the live chat.

This was a very helpful option to have as we could manage what the busiest times were for different area of the world. Is there a way I can get back this option without going back to the old interface?

Thank you

Zahra

 

 

View comment · Posted Apr 27, 2022 · Zahra

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Zahra commented,

CommentHow to solve issues with the email channel
 
We have a similar issue, we tried to reuse an existing account by updating the details (name and email), but this didn't work, so the account was deleted and completely purged from Zendesk. We now get 'Enter an email address that's not already in use' when trying to create a new account with the same email address. 
What can I do to fix this?
 
Zahra

View comment · Posted Mar 21, 2022 · Zahra

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