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Christophe Vercarre

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Christophe Vercarre

Christophe Vercarre commented,

CommentSecurity and user access in Zendesk Support

We have a restricted access ticketing system. 

We are now thinking of implementing the social media channel, more specifically whatsapp. We will give our whatsapp number to our users. 

How do we recognise our users without them having to identify themselves. We are currently using single sign in on our website, and it works perfectly. We know who they are, and to whom organisation they belong. 

How can we make sure it's the same case with whatsapp, without us having to enrich the ticket with name and organisation, which means digging into our database each time.

View comment · Posted Sep 24, 2021 · Christophe Vercarre

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