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Lone Admin

Joined Oct 16, 2021

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Last activity Dec 07, 2021

Just a lone Admin in the Wild West

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ACTIVITY OVERVIEW

Latest activity by Lone Admin

Lone Admin commented,

Community comment Feedback - Admin Center

We will most likely remove the tabs & display all in the same list with a Status column.

Sudeshna Basu

That brings a sense of dread...

I have a lot of old attempts at triggers etc that I wouldn't want visible, they are just for reference for things I have tried in the past that didn't work or worked but have now been superseded.

I wouldn't want them mixed in with my actual working triggers. That would be messy

View comment · Posted Dec 07, 2021 · Lone Admin

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Lone Admin commented,

CommentTeam members and groups

Could you add to the things they can't do just for clarity

Cannot Add Tags on a ticket that is created by another user via Macro etc.

I had Add Tag on a Macro but because our LA's don't really create tickets, and it belonged to a customer the macro works but no tags are applied because of the restriction.

View comment · Posted Oct 08, 2021 · Lone Admin

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Lone Admin commented,

Community comment Feedback - Admin Center

One annoyance I came across today.

Often when trying to trace a problem I open for e.g. macros and triggers etc in different tabs, so I can look at different sections at the same time to compare them.

In the new centre I can't do this because if I right-click macros for e.g. the open in new tab is missing? If I left-click, it navigates to macros

I have to go back to the main desk view's page, click admin and open it in a new tab then navigate to macros. And again for each extra tab I need.

It would be nicer to just right-click the section I want and have the option to new tab.

Or a link at the top of admin that I can Ctrl-click to open admin in a new tab

-------------------------------------

Actually I just found another annoyance. ;)

If I am viewing triggers for e.g. and the trigger I'm looking at isn't the right one that I am looking for, and I want to go back to the main trigger's menu.

Normally Old Admin I would just click triggers again to see the list.

New Admin I can't do that as it does nothing. I have to click something else to force a page change, then click triggers again for it to reload the list.. Not good

View comment · Posted Oct 08, 2021 · Lone Admin

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Lone Admin commented,

Community comment Q&A - Apps and integrations

I wanted this 2 years ago within Zendesk, but the easiest way is..
Make a new shared calendar at work for that purpose.

Add the people who need the reminder and just add the appointments

View comment · Posted Sep 06, 2021 · Lone Admin

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Lone Admin commented,

Community comment Feedback - Ticketing system (Support)

Basically move all that lot to the bottom of the pile

View comment · Posted Aug 04, 2021 · Lone Admin

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Lone Admin commented,

Community comment Feedback - Ticketing system (Support)

View comment · Posted Aug 04, 2021 · Lone Admin

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Lone Admin created a post,

Post Feedback - Ticketing system (Support)

Package Pro

Feature Request Summary: 

In the normal ticket window we have quite a few fields, dropdowns and date boxes etc that our Light Agents (LA's) can use when we create Internal Tickets

Description/Use Cases: 

The issue for me is lost real estate due to Zendesk fixed sections
Tags, Assignee, Brand, CC, Form, Followers etc
The 2 that we have are Tags, Followers

Business impact of limitation or missing feature:

The problem is we lose a lot of real estate at the top left of the ticket where I would want to place the CCR options for our LA's to use.

We have a fair few followers etc and a lot of tags, even though the Tags part auto shrinks it still takes up a lot of room. And after the desk has been running for a long while, you don't have to be in their fixing and checking tags all the time.

It would be nice if I could rearrange these items from Ticket Forms

They are Zendesk Internal and Hidden from Forms.

We only have one form because we are Pro package, but I could still drag them down the bottom out of the way

I currently have a ticket with Zen to see what other options there are because we don't think Nested Ticket Fields will work for the use case we have.

And it still doesn't solve the lost real estate at the top.

I get they are internal which is fine but give me the ability to chuck them to the bottom out of the way, because the desk view is about us the users how we tweak it, not about control from Zen.

Posted Aug 04, 2021 · Lone Admin

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