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Vinay Pandravada's Avatar

Vinay Pandravada

Joined Oct 16, 2021

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Last activity Oct 19, 2021

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Latest activity by Vinay Pandravada

Vinay Pandravada commented,

Community comment Q&A - AI and automation
Community

Thank you for clarifying.

View comment · Posted Jul 27, 2021 · Vinay Pandravada

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Vinay Pandravada commented,

Community comment Q&A - AI and automation
Community

Hi Amie, 

 
 
I have looked up into this, but even if I used Flow Builder for custom message replies the console must be active for those replies to fire. Can you please tell me if that is the case or not.
 
Thanks.

View comment · Posted Jul 25, 2021 · Vinay Pandravada

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Vinay Pandravada created a post,

Post Q&A - AI and automation
Zendesk Agentless Bot

Hi There !

I have used the mobile chat SDK to create a chatbot experience with triggers that helps me create a personalised experience for all the Users.

Now, my problem is these triggers won't work until I login and keep the console alive. That means at-least 1 agent active always.

What I require is the chatbot to work in its truest sense, like completely agentless. I would like to see if this (Agentless workflow that does not require me to go to console and login or check in the console from time to time to keep the session alive) was possible in Zendesk Chat (or) not.

 

Please help me out.

Thanks in advance. :)

Posted Jul 23, 2021 · Vinay Pandravada

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