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Charli Maulson

Joined Oct 21, 2022

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Last activity Aug 21, 2024

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Latest activity by Charli Maulson

Charli Maulson commented,

Community comment Feedback - Ticketing system (Support)

+1

This is essential for us. We are currently having to name the fields to have the specific brand name in each one.

View comment · Posted Aug 21, 2024 · Charli Maulson

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Charli Maulson commented,

CommentHow to customize the theme of the help center

Hi Sam

I followed your recommendation on the first page of comments this articles to set up a webhook & trigger to updates the subject field with a title & placeholders. (https://support.zendesk.com/hc/en-us/articles/4408882841498/comments/4408894285466)


Everything has been fine until I've got to the last bit on the trigger, where in the JSON body I'm getting a Parse error:

Any tips on how I can rectify this please?

Thank you so much in advance

View comment · Posted Oct 21, 2022 · Charli Maulson

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