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Анастасия Куприянова's Avatar

Анастасия Куприянова

Joined Oct 21, 2021

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Last activity Mar 16, 2022

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ACTIVITY OVERVIEW

Latest activity by Анастасия Куприянова

Анастасия Куприянова commented,

CommentLive chat agent guide

Hello. I need to download ALL quick response templates (shortcuts) from https://regru.zendesk.com/chat/agent#shortcuts.
How to do it?

View comment · Posted Mar 16, 2022 · Анастасия Куприянова

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Анастасия Куприянова commented,

Community comment Feedback - Ticketing system (Support)

We don't want our agents to spoil their spirits and de-motivate themselves because of negative comments from clients, because it has a detrimental effect on the whole day.
Make it possible for companies to choose whether to show the agent a rating or not, with the ability to choose the departments for which this option applies.

View comment · Posted Nov 09, 2021 · Анастасия Куприянова

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Анастасия Куприянова commented,

CommentTicket basics

Hi. The ticket has this feature, but do you plan to add the ability to format text for the chat? Our clients are used to visually highlighting important points and hiding long links.
It is very inconvenient after the last decision to work without the ability to format the text (bold, italic, subparagraphs, link insertion, etc.).

View comment · Posted Oct 19, 2021 · Анастасия Куприянова

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Анастасия Куприянова commented,

Community comment Feedback - Ticketing system (Support)

Нам было бы тоже удобно просматривать PDF без скачивания

View comment · Posted Oct 18, 2021 · Анастасия Куприянова

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Анастасия Куприянова commented,

Community comment Feedback - Ticketing system (Support)

Мы тоже хотели бы эту функцию! +1

View comment · Posted Sep 23, 2021 · Анастасия Куприянова

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