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Анастасия Куприянова
Joined Oct 21, 2021
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Last activity Mar 16, 2022
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Latest activity by Анастасия Куприянова
Анастасия Куприянова commented,
Hello. I need to download ALL quick response templates (shortcuts) from https://regru.zendesk.com/chat/agent#shortcuts.
How to do it?
View comment · Posted Mar 16, 2022 · Анастасия Куприянова
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Анастасия Куприянова commented,
We don't want our agents to spoil their spirits and de-motivate themselves because of negative comments from clients, because it has a detrimental effect on the whole day.
Make it possible for companies to choose whether to show the agent a rating or not, with the ability to choose the departments for which this option applies.
View comment · Posted Nov 09, 2021 · Анастасия Куприянова
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Анастасия Куприянова commented,
Hi. The ticket has this feature, but do you plan to add the ability to format text for the chat? Our clients are used to visually highlighting important points and hiding long links.
It is very inconvenient after the last decision to work without the ability to format the text (bold, italic, subparagraphs, link insertion, etc.).
View comment · Posted Oct 19, 2021 · Анастасия Куприянова
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Анастасия Куприянова commented,
Нам было бы тоже удобно просматривать PDF без скачивания
View comment · Posted Oct 18, 2021 · Анастасия Куприянова
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Анастасия Куприянова commented,
Мы тоже хотели бы эту функцию! +1
View comment · Posted Sep 23, 2021 · Анастасия Куприянова
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