Анастасия Куприянова

1. Chat
2. ...
3. Live chat agent guide
4. Inserting common phrases with shortcuts

Hello. I need to download ALL quick response templates (shortcuts) from https://regru.zendesk.com/chat/agent#shortcuts.How to do it?

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• Анастасия Куприянова
• Created March 16, 2022 14:06
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Hide customer satisfaction results from agents view

We don't want our agents to spoil their spirits and de-motivate themselves because of negative comments from clients, because it has a detrimental effect on the whole day.Make it possible for compa...

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• Анастасия Куприянова
• Created November 09, 2021 13:23
• 2 votes

1. Agent guide
2. Ticket basics
3. Formatting options for agents

Hi. The ticket has this feature, but do you plan to add the ability to format text for the chat? Our clients are used to visually highlighting important points and hiding long links.It is very inco...

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• Анастасия Куприянова
• Created October 19, 2021 10:46
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Preview a PDF within ticket

Нам было бы тоже удобно просматривать PDF без скачивания

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• Анастасия Куприянова
• Created October 18, 2021 08:18
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Make the Chat Widget's Confirmation Message on Contact Form Customizable

Мы тоже хотели бы эту функцию! +1

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• Анастасия Куприянова
• Created September 23, 2021 16:04
• 0 votes