
Viktor
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Total activity16
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Last activity
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Activity overview
Latest activity by Viktor-
Viktor commented,
Agree with all above. This is a great feature but not possible to use if it's implemented on all groups / Agents in Zendesk. We need to be able to set specific Custom statuses for specific groups.
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Viktor commented,
Hi Just came across this thread and there is still a way to assume another agent as admin. Go to Groups search up one of the groups you know the agent is in, open that group in a new window (hol...
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Viktor commented,
Hi! I saw this and thought about a test I have been doing with encoding.ID. You could if you have added [{{ticket.encoded_id}}] to the Subject add the same encoded_id to your E-mail from outside ...
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Viktor commented,
I heard this is being worked on and is planned to be released Q4 or Q1 2023. We realy need this!