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Ole Dyring's Avatar

Ole Dyring

Joined Dec 03, 2021

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Last activity Feb 08, 2024

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Latest activity by Ole Dyring

Ole Dyring created a post,

Post Developer - Zendesk APIs

I am using the Events API to get User Events such as 

https://mycompany.zendesk.com/api/v2/users/379992044577/events?filter[source]=zendesk&page[size]=50

This works well to obtain data for signed users. E.g., events of type 'help_center_searched' and their queries.

But how do I get the same data for Anonymous users?

I can't see how to use the Events API without providing a user ID.

BR / Ole

Edited Feb 08, 2024 · Ole Dyring

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Ole Dyring commented,

CommentSetting up Zendesk Guide

We have users posting in our community in multiple languages. Posts in English goes through smoothly, while posts in e.g. Danish is regularly, but unnecessarily, blocked by the spam filter.

I would definitely like some more options for tuning the spam filter: Better language algorithms, option to 'white-list' specific users.

View comment · Posted Apr 05, 2022 · Ole Dyring

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