Ross Edwards
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Activity overview
Latest activity by Ross Edwards-
Ross Edwards commented,
OK feel free to correct me - I think we should actually be looking at the Ticket Audit Events API. The documentation is wrong in saying that Ticket Metric Events can be used to measure agent perf...
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Ross Edwards commented,
Hi Erica Thanks for your message, this makes sense, however I can't find the equivalent values in the Ticket Metric Events API that match the working example as documented for Explore. Note I am on...
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Ross Edwards created a post,
Trigger to send Time Log to Webhook
Hi I am trying to create a trigger to send agent ticket update time on a trigger to a webhook, however the fields are not listed in the available list of tags. Is this possible?
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Ross Edwards commented,
For the benefit of future people, I have worked around this by building a Report in Explore with the calculated metric as documented here: https://support.zendesk.com/hc/en-us/articles/44088252304...
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Ross Edwards created a post,
How to get user's time logs from API
Hi all Have reviewed similar tickets, and there seems to be no consensus on if this is possible with the API. The docs suggest it might be possible to put something together using the Metrics and ...
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Ross Edwards commented,
Can the API PLEASE expose individual time logs? They are in the system somewhere, as we can report on them with Explore, but to my knowledge, the API only exposes the total time.
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Ross Edwards commented,
I think the Time Tracking app is a bit of an afterthought, and I don't believe the data it collects is available from the API. Zendesk support please can you confirm? We also have a need to pull ...