Ross Edwards

1. Community
2. Zendesk APIs
3. How to get user's time logs from API

For the benefit of future people, I have worked around this by building a Report in Explore with the calculated metric as documented here:  https://support.zendesk.com/hc/en-us/articles/44088252304...

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• Ross Edwards
• Created May 26, 2022 16:09
• 1 vote

1. Community
2. Feedback - Platform: Apps & Integrations
3. Time Tracking App - official feature request thread

Can the API PLEASE expose individual time logs?  They are in the system somewhere, as we can report on them with Explore, but to my knowledge, the API only exposes the total time.

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• Ross Edwards
• Created May 26, 2022 13:01
• 1 vote

1. Community
2. Zendesk APIs
3. How to get user's time logs from API

OK feel free to correct me - I think we should actually be looking at the Ticket Audit Events API.   The documentation is wrong in saying that Ticket Metric Events can be used to measure agent perf...

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• Ross Edwards
• Created May 30, 2022 13:28
• 0 votes

1. Community
2. Zendesk APIs
3. How to get user's time logs from API

Hi Erica Thanks for your message, this makes sense, however I can't find the equivalent values in the Ticket Metric Events API that match the working example as documented for Explore. Note I am on...

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• Ross Edwards
• Created May 30, 2022 12:58
• 0 votes

1. Community
2. Zendesk APIs
3. How can I get the Total time spent value from time tracking App through API?

I think the Time Tracking app is a bit of an afterthought, and I don't believe the data it collects is available from the API.  Zendesk support please can you confirm?  We also have a need to pull ...

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• Ross Edwards
• Created May 26, 2022 12:57
• 0 votes