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Ross Edwards

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Recent activity by Ross Edwards Recent activity Votes

  • Trigger to send Time Log to Webhook

    1. Community
    2. Zendesk Suite Q&A

    Hi I am trying to create a trigger to send agent ticket update time on a trigger to a webhook, however the fields are not listed in the available list of tags. Is this possible?

    • Ross Edwards
    • Created
    • 3 followers
    • 1 comment
    • 1 vote

  • How to get user's time logs from API

    1. Community
    2. Zendesk APIs

    Hi all Have reviewed similar tickets, and there seems to be no consensus on if this is possible with the API.  The docs suggest it might be possible to put something together using the Metrics and ...

    • Ross Edwards
    • Edited
    • 3 followers
    • 6 comments
    • 1 vote