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Rockford Hipp

Joined Oct 16, 2021

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Last activity Jun 23, 2022

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ACTIVITY OVERVIEW

Latest activity by Rockford Hipp

Rockford Hipp commented,

Community comment Q&A - Reporting and analytics

Thanks, CJ! I didn't know about the metric on rows checkbox. This is a good solution for tables, but I guess there isn't one for the pie chart.

Edit: I found the setting. I should try all settings on all visual types when tinkering. Label elements: Only attributes

View comment · Edited May 17, 2022 · Rockford Hipp

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Rockford Hipp created a post,

Post Q&A - Reporting and analytics

Is it possible to hide the Metric label when the color legend is disabled? In this case, the word "Tickets" appears after every category. It seems a bit redundant in this visual, but I suppose it may not be possible without affecting all of the other chart types. A table visual with the month in the columns will have a 2 level header - month on top and the word tickets below it. Both visuals would be cleaner without this behavior.

Edited May 16, 2022 · Rockford Hipp

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Rockford Hipp created a post,

Post Feedback - Chat and Messaging (Chat)

Is there a way to report on the Chat satisfaction comments? For example, [Chat ID], [Chat Date], [comment] in the last seven days where the Chat is rated as bad? I had trouble finding any field similar to the word 'comment' in Zendesk Explore: Chats.

Posted Dec 23, 2021 · Rockford Hipp

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Rockford Hipp commented,

CommentHow to create and update reports

I am having trouble generating the three-letter month name abbreviation. Is "MMM-YY" possible in Zendesk? Can I not do this because Explore wouldn't know how to sort in ascending order along a given axis? Thanks!

View comment · Edited Nov 08, 2021 · Rockford Hipp

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Rockford Hipp commented,

Community comment Feedback - Reporting and analytics (Explore)

I have been running into this recently. I want to place side-by-side pies on a dashboard and specify the height of the legend. Melanie's suggestion would be a nice feature to have for dashboarding.

View comment · Posted Nov 04, 2021 · Rockford Hipp

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Rockford Hipp created a post,

Post Feedback - Reporting and analytics (Explore)

Audrey Cipriano confirmed it's not possible to hide datatips for null values. I think this could be a useful feature because even formatting the null data tips is distracting if there are many of them in a dataset.

Thanks for your support!

 

Posted Sep 30, 2021 · Rockford Hipp

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Rockford Hipp commented,

CommentCustomizing reports

Is it possible to hide tooltips for null values?

View comment · Posted Sep 07, 2021 · Rockford Hipp

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