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Kyle Janssens's Avatar

Kyle Janssens

Joined Jul 28, 2022

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Last activity Jul 28, 2022

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Latest activity by Kyle Janssens

Kyle Janssens created a post,

Post Developer - Zendesk APIs

Is there any insight from others on how other companies have solved the fact that ticket comments are not visible in Salesforce? We can see that you can add “Ticket View” for it to be visible but it’s not ideal that people who want to see them would have to look in another location for those comments rather than in the ticket stored in Salesforce. I’m hoping for a creative solutions since it’s not native.

Posted Jul 28, 2022 · Kyle Janssens

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Kyle Janssens commented,

CommentSalesforce integration

Are there any insights or directions from others on how other companies have solved the fact that ticket comments are not visible in Salesforce (or are they)? We can see that you can add “Ticket View” for it to be visible but it’s not ideal that people who want to see them would have to look in another location for those comments rather than in the ticket stored in Salesforce. I’m hoping for a creative solutions since it’s not native.

View comment · Posted Jul 28, 2022 · Kyle Janssens

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