Shane Skeens
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Last activity
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Activity overview
Latest activity by Shane Skeens-
Shane Skeens commented,
Thanks for the reply, Benjamin! For our purposes, simply passing (replicating) the same information that is included on the ticket created from an email. "From", "To" and all Cc's, as well as any i...
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Shane Skeens commented,
Agreed. This is a significant limitation that is causing us to re-evaluate the use of Zendesk in our Multi-brand environment, in which every brand has a unique email address. If a user sends it to ...