Shazmin Dadani

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Latest activity by Shazmin Dadani
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    Shazmin Dadani commented,

    How do we identify if a client has been blocked by Zendesk? they were originally able to email our support and various teams that utilize zendesk within the org and all of sudden their emails are n...

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    Shazmin Dadani created a post,

    Full Resolution

    Hello!    Recently we have found that our Full Resolution Time has included the time from the ticket Submission to when the ticket has been marked as solved. We utilize the Pending Feature- but tha...