Recent searches
No recent searches

Maryann Remy
Joined Apr 07, 2023
·
Last activity Apr 19, 2023
Following
0
Followers
0
Total activity
7
Votes
0
Subscriptions
4
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Maryann Remy
Maryann Remy commented,
I agree that more than those commenting would be interested in this type of feature. I feel like the ability to easily export as PDF would only make the Help Center more sticky as a product. This would mean the content could literally just be housed in Zendesk without having to worry about storing original copies elsewhere for easy downloads.
View comment · Posted Apr 19, 2023 · Maryann Remy
0
Followers
1
Vote
0
Comments
Maryann Remy commented,
My understanding is that it's not possible to apply custom ranges to custom attributes based on all my research. I am still looking for a workaround so I don't have to manually update the filters if I am interested in looking at my custom date attribute for just last week as an example.
View comment · Posted Apr 07, 2023 · Maryann Remy
0
Followers
0
Votes
0
Comments
Maryann Remy commented,
Hello. I am running into the same issue. Does Zendesk not have an FRT timestamp to run reports off of? Using "Ticket Assigned - XXXX", you will still miss tickets if running monthly reporting. Tickets assigned in Feb with a March FRT will get excluded from both Feb and March reporting. Any other suggestions?
View comment · Posted Apr 07, 2023 · Maryann Remy
0
Followers
0
Votes
0
Comments