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Maryann Remy

Joined Apr 07, 2023

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Last activity Apr 19, 2023

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Latest activity by Maryann Remy

Maryann Remy commented,

Community comment Feedback - Help Center (Guide)

I agree that more than those commenting would be interested in this type of feature. I feel like the ability to easily export as PDF would only make the Help Center more sticky as a product. This would mean the content could literally just be housed in Zendesk without having to worry about storing original copies elsewhere for easy downloads. 

View comment · Posted Apr 19, 2023 · Maryann Remy

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Maryann Remy commented,

Community comment Q&A - Reporting and analytics

My understanding is that it's not possible to apply custom ranges to custom attributes based on all my research. I am still looking for a workaround so I don't have to manually update the filters if I am interested in looking at my custom date attribute for just last week as an example. 

View comment · Posted Apr 07, 2023 · Maryann Remy

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Maryann Remy commented,

Community comment Q&A - Reporting and analytics

Hello. I am running into the same issue. Does Zendesk not have an FRT timestamp to run reports off of? Using "Ticket Assigned - XXXX", you will still miss tickets if running monthly reporting. Tickets assigned in Feb with a March FRT will get excluded from both Feb and March reporting. Any other suggestions? 

View comment · Posted Apr 07, 2023 · Maryann Remy

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