Kathleen O'Neill (Katie) - M-F
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Last activity
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Activity overview
Latest activity by Kathleen O'Neill (Katie) - M-F-
Kathleen O'Neill (Katie) - M-F commented,
These pop up notifications, and especially the notifications that require a manual "X" out of to close, are really a hinderance to my efficiency in tickets. When going through the queue as quickly ...
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Kathleen O'Neill (Katie) - M-F created a post,
CC Search Feature - populates unrelated users based on partial email match
When CC'ing an email in a ZD ticket that partially matches another email, it populates all partial matches as selections to CC. This seems unnecessary, as we are not searching, and rather pasting i...
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Kathleen O'Neill (Katie) - M-F created a post,
Cluttered UI
Hi! I've noticed that with my team's move to Agent Workspaces recently, there are quite a few new features cluttering the ticket content as we work out of it. Mainly: 1. The title box constantly be...