Bex Heenan
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Total activity28
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Last activity
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Activity overview
Latest activity by Bex Heenan-
Bex Heenan commented,
Hi, Is it possible to unblock/allow tickets to be created from a domain, based on the subject text? We have a lot of customers send through Remittance emails which seem to be marked as spam by Zend...
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Bex Heenan commented,
Hi there! Is there a way to do this on a brand by brand basis? Thanks!
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Bex Heenan commented,
Hi Ifra, Thanks so much for your help! The second option worked for us in this case - thanks again! :) Bex
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Bex Heenan created a post,
CSS for Articles - Increasing image width allowance
AnsweredHi all, I was wondering if anyone can help me with how to increase the width of images / screenshots allowed in articles please within the CSS? I've been unable to figure it out and I couldn't spot...
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Bex Heenan commented,
Hi there, Is there a way to schedule a delivery which links to the dashboard itself, rather than an image/PDF, so that staff are reminded that an updated report is available, but can still use the ...
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Bex Heenan commented,
Hi, can I ask what the formula is for the Chat Duration on the Individual Agent report please? I'm getting a different figure when using the default Average Chat Duration in Explore, which is: VALU...
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Bex Heenan created a post,
Apostrophe in Email Addresses Prevents Access
We'd like to post the request for apostrophe's to be recognised in customer email addresses. Unfortunately, this is rendering our widget unusable for customers with these characters in their email ...
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Bex Heenan commented,
Hi there, Is there a way to have this timeout after a agent has closed the chat from our end, rather than when we're offline? We wouldn't want to just cut chats off when we switch to Invisible. For...
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Bex Heenan commented,
All sorted now, thanks Dave!
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Bex Heenan commented,
Hi Gail, We've tried to set up your example above, but it's email generic details about the ticket, rather than the transcript. I've copied our trigger below, could you let us know if we're missing...