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Jason Wong

Joined Jul 12, 2022

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Last activity Dec 05, 2022

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ACTIVITY OVERVIEW

Latest activity by Jason Wong

Jason Wong commented,

CommentTicket management

Hi,

I spoke with one of the agents and my suggestion was in the above article to provide a sample of what that trigger should look like.  I was able to figure it out but inserting to the trigger body that would display an image from an externally accessible url. 

View comment · Posted Dec 05, 2022 · Jason Wong

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Jason Wong commented,

CommentTicket management

I am looking to do the same, how and where would I edit this to add the img.  I tried do dynamic content but it just put in the img src url to the logo file.

View comment · Posted Dec 02, 2022 · Jason Wong

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Jason Wong commented,

CommentTicket customization

Can you add colour to text in a user or brand signatures?

View comment · Posted Nov 23, 2022 · Jason Wong

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Jason Wong commented,

Community comment Discussion - Tips and best practices from the community

In Step 5 above where it mentions to turn off triggers, automations and notifications does that mean if migrating from source -> destination that these will be copied across or does one have to recreate all those.  

I am looking at how to manage and perform best practices on consolidating two instances. I assume that you have create all the forms, fields(custom fields) webhooks and targets on the destination instance before migration can be initiated or is that part of the process that is done during migration.

 

View comment · Posted Oct 19, 2022 · Jason Wong

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Jason Wong commented,

Community comment Q&A - Apps and integrations

I had this same issue, in the end what we had to do is setup our zoom admin with an account in Zendesk then after installing the integration have them log into Zoom.  Once that happened the update notification configuration link became available and we were able to apply the newly created api token for zoom to be able to write back the meeting details.

 

View comment · Posted Jul 12, 2022 · Jason Wong

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