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Ate Fokkinga

Joined Mar 02, 2023

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Last activity Jun 04, 2024

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Latest activity by Ate Fokkinga

Ate Fokkinga commented,

CommentExplore recipes

One of the comments above here says that to record the Jira ID, you need to manually add it to the ticket in a custom field. That feels like an error-prone approach. Is there not an automated way to add Jira ID's to a tickets fields? This feels like a fairly normal ask.

View comment · Posted Jun 04, 2024 · Ate Fokkinga

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Ate Fokkinga commented,

Community comment Feedback - Ticketing system (Support)

We really need an option to show badges for business hours. We don't provide SLA's outside of business hours, but currently we have issues where the SLA expires minutes after agents come online in the morning. Prioritizing ticket work already requires our agents to have insights into the priority level, customer tier and SLA expiration dates. For us there is no downside to showing SLA's in business hours.

View comment · Posted Dec 20, 2023 · Ate Fokkinga

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Ate Fokkinga commented,

Community comment Q&A - Reporting and analytics

Hi Gab,

I'm looking for a better solution than having to create custom filters. We have 100s of active organizations and 1000s of deleted ones. Selecting them would take hours given that the UI does not provide easy ways of doing this by a substring match. 

Is there any way to remove or hide the deleted values permanently? they have 0 value.

View comment · Posted Oct 10, 2023 · Ate Fokkinga

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