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Elza

Joined Oct 24, 2021

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Last activity Jun 29, 2022

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ACTIVITY OVERVIEW

Latest activity by Elza

Elza commented,

CommentHow to solve unexpected issues with reports

Guys this seems like an issue to me - WHY Zendesk can't show me the data I need??

IF I search for these tickets manually - I do see tickets matching my filters EXIST during that time period that I choose. I do not choose a specific day - even if I ask to show me the data for the last 30 days - STILL I SEE THIS ERROR "No data available. Check your filters and calculations."

This is not what I paid for - I upgraded the Zendesk to be able to use Explore but I can not=(((

Help please!

View comment · Posted Jun 29, 2022 · Elza

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Elza commented,

CommentTicket basics

@Gabriele, thanks for the response but unfortunately there is still no answer to my question.

I know that if my agent adds the 3-rd party as CC - since that moment he will receive all public notifications from the ticket.

BUT what I want is that IF requester forwarded the tickets to the 3-rd party > and then this 3rd party replied to the ticket > Zendesk will automatically add him as CC and also his response will appear as public.

Is there a way to achieve it?..

https://support.zendesk.com/hc/en-us/articles/4408842992538/comments/4409440946074

View comment · Posted May 25, 2022 · Elza

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Elza commented,

CommentTicket basics

I want that when the "Third-party replies to ticket notifications" -  all next public comments will be sent to this "third party". IN other words, when 3-rd party replies to the ticket -  he should become a CC in this ticket (be in the copy in all public responses).

HOW to achieve it? it was the only reason that I migrated to "cc and followers"...

View comment · Posted Oct 24, 2021 · Elza

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