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Elza
Joined Oct 24, 2021
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Last activity Jun 29, 2022
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Latest activity by Elza
Elza commented,
Guys this seems like an issue to me - WHY Zendesk can't show me the data I need??
IF I search for these tickets manually - I do see tickets matching my filters EXIST during that time period that I choose. I do not choose a specific day - even if I ask to show me the data for the last 30 days - STILL I SEE THIS ERROR "No data available. Check your filters and calculations."
This is not what I paid for - I upgraded the Zendesk to be able to use Explore but I can not=(((
Help please!
View comment · Posted Jun 29, 2022 · Elza
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Elza commented,
@Gabriele, thanks for the response but unfortunately there is still no answer to my question.
I know that if my agent adds the 3-rd party as CC - since that moment he will receive all public notifications from the ticket.
BUT what I want is that IF requester forwarded the tickets to the 3-rd party > and then this 3rd party replied to the ticket > Zendesk will automatically add him as CC and also his response will appear as public.
Is there a way to achieve it?..
https://support.zendesk.com/hc/en-us/articles/4408842992538/comments/4409440946074
View comment · Posted May 25, 2022 · Elza
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Elza commented,
I want that when the "Third-party replies to ticket notifications" - all next public comments will be sent to this "third party". IN other words, when 3-rd party replies to the ticket - he should become a CC in this ticket (be in the copy in all public responses).
HOW to achieve it? it was the only reason that I migrated to "cc and followers"...
View comment · Posted Oct 24, 2021 · Elza
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