Elza

1. Explore
2. ...
3. How to solve unexpected issues with reports
4. Explore error: No data available. Check your filters and calculations

Guys this seems like an issue to me - WHY Zendesk can't show me the data I need?? IF I search for these tickets manually - I do see tickets matching my filters EXIST during that time period that I ...

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• Elza
• Created June 29, 2022 10:00
• 1 vote

1. Agent guide
2. Ticket basics
3. Understanding when email replies become public or private comments

@Gabriele, thanks for the response but unfortunately there is still no answer to my question. I know that if my agent adds the 3-rd party as CC - since that moment he will receive all public notifi...

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• Elza
• Created May 25, 2022 20:13
• 0 votes

1. Agent guide
2. Ticket basics
3. Understanding when email replies become public or private comments

I want that when the "Third-party replies to ticket notifications" -  all next public comments will be sent to this "third party". IN other words, when 3-rd party replies to the ticket -  he should...

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• Elza
• Created October 24, 2021 20:21
• 0 votes