Henk Boons

I justed switched to Workspace, and first was happy to see that nothing changed.

Then i saw the reverse order when opening a ticket. :-( 

This is disastrous for the performance of agents on tickets.  Newest entry on top , and the empty textbox for new entry above is the MOST efficient way of reading, its basic UI design.

now there is a lot of useless information your eyes and brain have to process before getting to the important part of latest entry and entering new info. 

- must be a system wide setting, to reverse this.