Jason
-
Total activity14
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes3
-
Subscriptions6
Activity overview
Latest activity by Jason-
Jason created a post,
Conversation threads
When a customer replies to us by email, we get their message plus, underneath their message, the entire email thread. One of your reps asked me to try something in the trigger to turn this off, but...
-
Jason commented,
Hi. To go alongside the 5000 character limit, you should have a character counter when you type (unless I am missing it and it can be activated somewhere). We do need to send some larger messages b...
-
Jason commented,
I've just migrated to the agent workspace and linked our FB and Insta channels. Why don't they show up in the Channels> Messaging page? When I click to add Channel and try each one again, it says t...
-
Jason commented,
Feedback: People have mentioned this already but @Zendesk, have you honestly used it to handle tickets? Having to resize the boxes to see all the text and msgs and if you have to send a long reply ...
-
Jason created a post,
Placeholder for 1st reply time (to display to customers)
I'd like to be able to do something like this, to inform our customers of our current response times (or something along these lines)... Your request ({{ticket.id}}) has been received and is being ...