Jason

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Feedback: People have mentioned this already but @Zendesk, have you honestly used it to handle tickets? Having to resize the boxes to see all the text and msgs and if you have to send a long reply ...

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• Jason
• Created June 24, 2022 11:17
• 3 votes

1. Agent guide
2. Additional ticket channels
3. Translating conversations in the Zendesk Agent Workspace

Hi. To go alongside the 5000 character limit, you should have a character counter when you type (unless I am missing it and it can be activated somewhere). We do need to send some larger messages b...

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• Jason
• Created July 11, 2022 07:36
• 0 votes

1. Messaging
2. ...
3. Third party and social messaging channels
4. Migrating social messaging channels to the Zendesk Agent Workspace

I've just migrated to the agent workspace and linked our FB and Insta channels. Why don't they show up in the Channels> Messaging page? When I click to add Channel and try each one again, it says t...

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• Jason
• Created June 24, 2022 12:30
• 0 votes