Christopher Dunderdale

1. Community
2. Feedback - Help Center (Guide)

Hi I'm currently trying to create a tree view of my helpdesk to assist users orienting themselves within the helpdesk. As an example - see the following article from Microsoft which has an example ...

• Christopher Dunderdale
• Edited March 30, 2023 10:15
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi there I'm looking for a way of setting up the search functionality in my helpdesk to match on sections more frequently/with more "weight" than just articles. From my reading on guide, I understa...

• Christopher Dunderdale
• Created April 25, 2022 09:51
• 2 followers
• 1 comment
• 1 vote

1. Community
2. Feedback - Help Center (Guide)

Hi all - I don't see that an official post has been made from this question on Guide Q&A. If this has already been reported, please link me to the correct place!It would be great if Zendesk could e...

• Christopher Dunderdale
• Created October 04, 2021 07:53
• 18 followers
• 14 comments
• 21 votes