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Ahlam Kern

Joined Oct 16, 2021

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Last activity Dec 28, 2023

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Latest activity by Ahlam Kern

Ahlam Kern commented,

CommentTicket customization
Product guides

Hello, I have a scenario where I couldn't get an answer about.

Scenario : The end user is connected on the help center and wants to submit a new request. There's a field where he must enter his contract number each time he submits a request.

Problem : How can we automatically fill the "Contract number" field for each request by an end user ( We can only get the information about the "Contract number" ticket field on the new page request from a user field called "CO" on our domain).

Thank you !

View comment · Posted Apr 21, 2022 · Ahlam Kern

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Ahlam Kern commented,

Community comment Feedback - Help Center (Guide)
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Hi Christopher, 

Thank you for your answer, it actually worked and that was exactly what I was looking for. Besides, there's this condition I want to put in the exact same code, I will explain below :

As you can see, in this code I put the condition : If the variable "value" is ">=" to the constant "date0".

However I actually want the "date0" to be a dynamic value and so, to put a condition where only values >= 6 months of creation (based on the last "Created at" column) to show on the list.

I put here the whole code : 








{{t 'my_requests'}}




{{#form 'requests_filter' class='requests-table-toolbar'}}


{{input 'query' id='quick-search' type='search' class='requests-search'}}

{{#if help_center.multiple_organizations_enabled}}

{{label 'organization' for='request-organization-select' class='request-filter request-filter-label'}}
{{select 'organization' id='request-organization-select' class='request-filter'}}

{{/if}}


{{subscribe}}


{{label 'status' for='request-status-select' class='request-filter request-filter-label'}}
{{select 'status' id='request-status-select' class='request-filter'}}

{{/form}}

{{#if query}}


{{t 'requests_search_results_info' count=requests.length query=query}}

{{else}}
{{#unless requests}}

{{t 'no_requests'}}


{{/unless}}
{{/if}}


{{#if requests}}












{{#each requests}}







{{/each}}

{{t 'subject'}}{{t 'id'}}{{#link 'requests' sort_by='updated_at'}}{{t 'last_activity'}}{{/link}}
{{t 'status'}}
{{#link 'requests' sort_by='Created_at'}}{{t 'created_at'}}Created at{{/link}}


{{#if subject}}
{{subject}}
{{else}}
{{excerpt description characters=50}}
{{/if}}



#{{id}}
{{date created_at timeago=true}}

{{status_name}}


#{{id}} {{date updated_at timeago=true}}

{{status_name}}





{{/if}}

{{pagination}}

View comment · Posted Dec 22, 2021 · Ahlam Kern

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Ahlam Kern created a post,

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Hello,

I'm having an issue where I can't seem to find an answer to, but I can't imagine it's not possible.

In "My activities" section, the "requests_page" more specifically, I added a column where a date is specified (the last column "created" on the picture).

I put a condition where only certain values will show in the "created" column. The code was working well at this point.

However, the value of the last column can be empty. Other values in other columns are present.

What I want is to hide the entire row if the value of the last column is empty. (I used the ajax part in the code to show the last column with the values I want).

$('#hidetablerows > tbody > tr').has('td:empty').hide() : doesn't seem to work in this case but $("#hidetablerows").find("tr:gt(7)").remove(); shows the first 7 rows...

(hidetablerows is the ID of my table)

Posted Dec 16, 2021 · Ahlam Kern

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Ahlam Kern commented,

Community comment Feedback - Help Center (Guide)
Community

Hello,

I'm having an issue where I can't seem to find an answer to, but I can't imagine it's not possible.

In "My activities" section, the "requests_page" more specifically, I added a column where a date is specified (the last column "created" on the picture).

I put a condition where only certain values will show in the "created" column. The code was working well at this point.

However, the value of the last column can be empty. Other values in other columns are present.

What I want is to hide the entire row if the value of the last column is empty. (I used the ajax part in the code to show the last column with the values I want).

$('#hidetablerows > tbody > tr').has('td:empty').hide() : doesn't seem to work in this case but $("#hidetablerows").find("tr:gt(7)").remove(); shows the first 7 rows...

(hidetablerows is the ID of my table)

 

View comment · Edited Dec 16, 2021 · Ahlam Kern

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