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Justin Worley

Joined Oct 16, 2021

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Last activity Sep 26, 2023

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ACTIVITY OVERVIEW

Latest activity by Justin Worley

Justin Worley commented,

CommentTicket automation and collaboration

Hi Stephen Whyte, you can see the mentioned URL by following the steps Shona provided:
Click on profile picture > view profile > change the "assigned tickets" dropdown to "followed tickets."

View comment · Posted Sep 26, 2023 · Justin Worley

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Justin Worley commented,

CommentTicket automation and collaboration

Shona It's not ideal, but you could have web browser bookmark to https://yourcompanyinstance.zendesk.com/agent/users/[agent number]/followed_tickets

View comment · Posted Sep 17, 2022 · Justin Worley

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Justin Worley commented,

Community comment Feedback - Ticketing system (Support)

Josh Rogers From your screenshot, it does look you are using the public setting; so, never mind my previous comment. As an FYI, it is possible to have them be internal (yellow background) instead.

View comment · Posted Aug 26, 2022 · Justin Worley

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Justin Worley commented,

Community comment Feedback - Ticketing system (Support)

Josh Rogers, I've found that it won't work if you have the voicemails set to an internal note. I don't know if that is your case, but suspect it could be.

View comment · Posted Aug 26, 2022 · Justin Worley

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