Justin W

1. Support
2. ...
3. Ticket automation and collaboration
4. CCs and followers resources

Shona It's not ideal, but you could have web browser bookmark to https://yourcompanyinstance.zendesk.com/agent/users/[agent number]/followed_tickets

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• Justin W
• Created September 17, 2022 01:55
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Apply First Reply Time SLA to Tickets Created from Talk Voicemails

Josh Rogers From your screenshot, it does look you are using the public setting; so, never mind my previous comment. As an FYI, it is possible to have them be internal (yellow background) instead.

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• Justin W
• Created August 26, 2022 01:07
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Apply First Reply Time SLA to Tickets Created from Talk Voicemails

Josh Rogers, I've found that it won't work if you have the voicemails set to an internal note. I don't know if that is your case, but suspect it could be.

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• Justin W
• Created August 26, 2022 00:46
• 0 votes